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Customer Service

Return or Exchange

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Did you purchase online?

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Did you purchase in store?


gift icon Returning or exchanging a gift? Please select the purchase method from above.


Return Policy Quick Facts

  • Free Returns and Exchanges
    • In store, or
    • Using a prepaid return shipping label or third-party drop-off QR code (online purchases only)

  • 30 Days to Return or Exchange
    • From delivery date for online purchases, or
    • Purchase date for store purchases.

Full details can be found on our Return Policy FAQ page.

Do I need a label and packaging?


Items purchased through a 3rd Party Seller needs to return through the 3rd Party seller. Select the Online Purchase Channel for more details.

How to Return BR Home Items

Old Navy Kid's Guarantee

Ordered on TikTok? Start your return in the TikTok app. Find out more from our Return Policy FAQs

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