Return or Exchange


gift icon Returning or exchanging a gift? Please select the purchase method from above.


Return Policy Quick Facts

  • Free Returns and Exchanges
    • In store, or
    • Using a prepaid return shipping label or third-party drop-off QR code (online purchases only)

  • 30 Days to Return or Exchange
    • From delivery date for online purchases, or
    • Purchase date for store purchases.

Full details can be found on our Return Policy FAQ page.

Do I need a label and packaging?


Items purchased through a 3rd Party Seller needs to return through the 3rd Party seller. Select the Online Purchase Channel for more details.

How to Return BR Home Items

Old Navy Uniform Guarantee