Returning or Exchanging Online Purchases

Express Returns™ is a drop-off program for online returns that doesn't require packaging, labels, or printing. Simply show your QR code and drop off your item(s) at any participating Staple's locations nationwide*.

^*Subject to eligibility based on location and items being returned.

1. Start your return:
   Use our interactive process to start your return and select Express Returns as your return method.
2. Get your drop-off QR code:
   Once you complete the online form, you will receive your Express Returns drop-off QR code in your Return Confirmation email
3. Drop off your item(s):
   1. If you are dropping off at a Staples store, go directly to the Print & Ship center.
   2. Show the associate your drop-off QR code
   3. Hand them your item(s).

Home Pick-up allows you to schedule a pick-up for online returns or exchanges that don’t require packaging, labels or printing. Simply show the pick-up driver your QR code and they will package and return your item(s).

1. Start your return
   1. Use our interactive returns process to start your return and select Home-Pick up as your method.
2. Get your return/exchange QR code:
   2. Once you complete the online form, you will receive your Home Pick-up QR code in your return confirmation email.
3. Schedule your Pick-up
   3. Have your unpackaged, label-free item(s) ready for pick-up at the designated location.
   4. Show the driver your QR code and hand them your item(s).

1. If you are leaving your item on your porch or with a concierge desk, ensure the QR code is easily accessible for the driver to find along with the item(s) for pickup.

1. Identify eligible items* you’d like to return or exchange and create mailing label.
   1. To begin your return or exchange, use our interactive process to create and print a prepaid label.
      • If you prefer, you can send your returned item, postage prepaid, to this address:

        100 Gap Inc. Direct Gateway

        Groveport, OH 43125

      • Be sure to include your packing slip (generated via the interactive returns process). It's also a good idea to write down your delivery tracking number for future reference.
2. Prepare your package
   1. Pack your return securely, in the original package if possible, and include your packing slip (generated via the interactive process).
   2. Affix your shipping label to the package, making sure no other tracking labels are showing.
3. Ship it.
   • When your package is ready, drop it off at your nearest UPS location.
   • If you completed the exchange in the online portal, those exchange items are not eligible for drop off at a store location.

If an item isn’t available for return or exchange in the interactive process, review the return policy or contact Customer Care for any additional options.

*Items purchased on the same order from one or more brands - Gap, Old Navy, Banana Republic, and Athleta returned within 30 days of the delivery date can be returned in the same package.

Items cannot be returned to Gap, Old Navy, Banana Republic, or Athleta in store. If an item sold and shipped by a third-party seller isn't quite right and is not final sale, it can be returned by mail directly to the seller. Visit the returns portal and follow instructions to start the return process online.

If any item has arrived damaged, please contact our customer service center at 800-427-7895 (From inside U.S.) or 614-744-3907 (From outside the U.S.) to file a damage claim.

Claims must be filed for third-party items sold with Gap within 48 hours of delivery.